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Position ID: 1F.511

Safer Gambling Specialist

Role Purpose: Involvement in Safer Gambling related topics in order to maintain compliance with 888’s social responsibility policies and all relevant regulatory requirements.        

Reports To: Safer Gambling Team Leader

Department: Safer Gambling

Location: Gibraltar

Salary: £24,750

 

Accountabilities:

  • Day-to-day handling of the Observer (pro-active tracking tool to identify players exhibiting behaviour that may indicate a gambling problem), including activity analysis, basic source of funds/AML checks, call/email correspondence.
  • Monitoring of various Safer Gambling processes and procedures with the help of daily reports.
  • Reviewing/amending manuals and existing procedures, as related to Safer Gambling and compliance in all regulated markets.
  • Handling of escalated/difficult queries and complaints as required in order to investigate and determine the most appropriate action to take.
  • Research and preparation of case studies/presentations for training purposes (as required).
  • Testing of new games, products and software to ensure SG tools are functioning (as required).
  • Ability to identify key training needs related to SG and assist Training Department in delivering SG related Training where needed.
  • Liaising with other 888 sites and departments (internal/external) as required.
  • Any other tasks assigned by Line Management.


Technical Skills Required:

  • Excellent working knowledge of our products, SG tools and SG policies.
  • Excellent working knowledge of Backoffice tools (Boss, Q-Manager, RightNow, BARC/Cat desired).
  • Proficiency in MS Office applications. 


Key Performance Indicators:

  • Ability to prioritise workload and work on multiple projects/tasks. 
  • Efficiency in completing daily tasks.
  • Ability to assess situations quickly and accurately.
  • Use of own initiative and effective collaboration with all relevant counterparts.


Main Relationships:

  • Team members
  • Support Shift managers
  • Senior Reps
  • Member Support Reps
  • Safer Gambling Team Leader
  • Safer Gambling Operations Manager
  • Safer Gambling Director
  • CSDD Management
  • Management and Employees in all other Divisions


Knowledge Skills & Experience:

Must have/Essential Skills:

  • Effective communication skills (verbal and written).
  • Proficient in MS Office applications.
  • Reasoning and analytical ability in order to make decisions.
  • Good assessment of situations under stressful circumstances.
  • Excellent organisational and prioritisation skills.
  • Must be adaptable to changing procedures and be able to work with various stakeholders.
  • Able to work under pressure and to deadlines.
  • Diplomatic, flexible and approachable.
  • Strong team player.
  • Good attention to detail.
  • Patient, proactive, responsible and reliable.

Nice to have/ Desirable:

  • Previous Responsible Gaming / Safer Gambling experience.
  • Experience in dealing with complex and challenging cases.
  • Knowledge of best practice in social responsibility for remote gambling.
  • Language skills.
  • Open-minded and willing to compromise.


Competencies:

  • Effective communication skills (verbal and written).
  • High level of personal initiative, motivation and flexibility.
  • Ability to work as part of a team as well as independently, in a very fast paced and changing environment.
  • Ability to work under pressure.
  • Attention to detail and an analytical mind.
  • Ability to identify and highlight weaknesses in procedures and controls. 
  • Proactive and forward thinking.


Working Hours:

40+ hours per week.

POSITION | Safer Gambling Specialist | Position ID: 1F.511

Privacy Policy

The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.

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