Position ID: 51.B14

NOC Team Leader

888 group, one of the world’s most popular online gaming companies, looking for a NOC Team Leader.

This position will be responsible for the NOC team and will oversee the day-to-day management of the NOC. As the leader of the NOC team, you will define and develop operating procedures for a 24x7 NOC and build out a team of NOC operators that can support the operational duties of the NOC. You will supervise and coordinate the activities of the NOC team during shifts, in order to deliver outstanding quality and service to our customers in compliance with SLA requirements. The ideal candidate will bring a combination of hands-on management and knowledge and experience in fast-paced and growing environments, and should be proficient with NOC concepts and practices. 

Principal Duties and Responsibilities:

  • Monitor and support the company's production infrastructure, systems, and applications.
  • Assist in coordinating operations and engineering teams in order to identify errors and anomalies.
  • Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution.
  • Communicate with internal and customer-facing teams in support of status updates regarding open issues, and implement actions in support of root cause analysis and problem remediation.
  • Effectively lead troubleshooting efforts during outage bridges

Job Requirements

  • At least 1 year experience in managing NOC team / SRE Team/ Help- Desk team / Sys Admin / any other relative IT field
  • Experience in personnel and shift coordination and management and daily reports on shift operations and issues handled/escalated.
  • Experienced and proficient with troubleshooting techniques and problem-solving in a 24x7x365 production environment.
  • Ability to multi-task, fast learner, good analytical skills, self-learner, and Service Orientation.
  • Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributor
  • Excellent interpersonal relationship.
  • Excellent interpersonal communication ability.
  • Ability to work under pressure in a 24x7 production environment.
  • English at a very high level written and speaking
POSITION | NOC Team Leader | Position ID: 51.B14

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The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.

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