Help Desk Second Level Support

Are you passionate about solving IT problems and helping people?

We’re looking for a motivated and customer-focused Help Desk Second Level Support Specialist to join our team. You’ll be the go-to person for resolving technical issues, deploying hardware, and ensuring our internal systems run smoothly. If you enjoy variety, responsibility, and being the friendly expert others can rely on - we’d love to hear from you!

What you will be doing:

• Act as the single point of contact and “technical advisor” for 1st and 2nd line support including troubleshooting software, hardware, printers, and deploying or replacing workstations
• Manage open support cases in our ticketing system while meeting SLA requirements, and provide clear technical documentation and user instructions
• Offer remote and phone support to other offices, ensuring alignment between technical teams across locations
• Maintain and troubleshoot server and network infrastructure including Active Directory, Exchange Server, SCCM, VMware, Zoom, JAMF, DNS/DHCP, and more
• Ensure network availability, support the technical server room, and maintain physical resources
• Manage security compliance for devices, including updates and troubleshooting for tools such as Symantec Antivirus, SafeEnd, and Cisco NAC
• Support and manage Android and iOS devices through MobileIron
• Assist with training and setup for meeting room equipment, manage Asset Management via Microsoft Dynamics NAV, and support IT needs for Sales and other departments

Who we are looking for:

• A hands-on, service-oriented professional with strong troubleshooting skills and a proactive mindset
• Excellent communicator who’s confident working across teams and locations, both in-person and remotely
• Someone with working knowledge of IT infrastructure (servers, networks, security software), endpoint management tools, and mobile device management systems

What we offer:

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Hybrid work model
• Free parking in the building + free electric car charging
• Broad collective health insurance (with options for family members and extensions)
• Birthday gift + day off during your birthday month
• Refer a friend – bonus or gift card
• HitechZone membership
• Gifts on holidays and life events
• Ten Bis

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class experiences. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sounds good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with evoke!