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Technologies & Product
Israel
4623

Second-Level Support Engineer

We are seeking for an SLS Engineer who is highly motivated, dedicated and innovative to join our SLS team and support the world of Casino/Sport in 888.

The SLS member will serve as the major point of contact for Day to day and advanced Casino issues.

As a Second-Level Support Engineer at 888 you will be responsible for:
  • Researching, diagnosing, troubleshooting & identifying solutions to resolve customer issues.
  • Analyzing Operational data into business and Technical conclusions
  • Proactively communicate with customers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Close cooperation with the System Analysts, Development & Product Teams
  • On call duty
This job is for you only if you have:
  • Analytical skills
  • Experience with system log analysis
  • Strong SQL Knowledge
  • Strong problem solving skills
  • Excellent client facing skills
  • Excellent written and verbal communication skills (English)
  • Ability to work both independently and in a team
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