Technologies & Product

Tech Support Engineer

The SLS (Second Level Support) team deals with investigating and solving various problems ranging from bugs and configuration-level applicative problems to code problems in the production environment of the Company.

The team analyzes the problems, identifies their root cause and provides solutions while meeting goals availability (SLA), in close cooperation with R&D teams and product management.

Calls and requests arrive to the SLS staff from the 1st Level team and support tech staff, as well as directly from business customers. In cases of repeated failure pattern the SLS team provides workarounds, tools, permissions, etc.

As a Tech Support Engineer at 888 you will be responsible for:
  • Providing services to First-line Support
  • Analyze problems, investigate and provide solutions to various problems while meeting SLAs
  • Correction of code and configuration changes.
  • Create  SQL-based reports according to customer requirements
  • Close cooperation with the Research and Development teams and Product Management
This job is for you only if you have:
  • Strong SQL Knowledge
  • Strong analytic and problem solving skills
  • Excellent interpersonal communication
  • Ability to work both independently and in a team
  • Capability for self-teaching and rapid learning
  • Programming skills – ability to read code and understanding the code flow
You may also have:
  • Academic degree (computer science / computer engineering / information systems – advantage)
  • Previous experience in Support roles
  • Former introduction with online gaming/ gambling
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